w345 Privacy Policy – How We Protect Your Data

01 What Personal Information We Collect

We collect different types of information depending on how you interact with the platform. The main categories are:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information. If you voluntarily share any such information in a support conversation, it will not be stored or used beyond resolving your query.

02 How We Collect Your Information

Information is collected through three main routes:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — when you visit the platform, our servers record technical data such as your IP address, device information, browser type and session activity. This happens whether you are logged in or not.
• From third parties — identity verification providers may share confirmation results with us, and payment processors share transaction status information so we can credit or process your PKR balance correctly.

03 How We Use Your Information

Your personal information is used only for legitimate purposes directly related to operating the w345 platform. Specifically, we use it to:

• Create and manage your account, including verifying your identity and age (18+ requirement).
• Process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Deliver the gaming and betting services you have requested, including Casino games, Live Casino, Sports Betting on Cricket, PSL, T20 and Football, and Bingo.
• Apply bonuses and promotions to your account and verify eligibility for offers listed on our Promotions page.
• Respond to your support queries and resolve any disputes or complaints.
• Detect and prevent fraud, money laundering, duplicate accounts and other prohibited activities described in our Terms and Conditions.
• Conduct basic analytics to understand how the platform is being used and to improve the service.
• Send you important account notifications such as deposit confirmations, withdrawal updates and security alerts.
• Comply with any applicable legal obligations.

We do not use your personal information to build advertising profiles or to target you with ads on third-party platforms. Any promotional communications from w345 itself are limited to bonuses and offers relevant to your account and can be managed through your notification settings.

04 Who We Share Your Information With

w345 does not sell your data. We share personal information only when it is genuinely necessary to operate the platform, and only with categories of recipient that are listed below. All third-party service providers we work with are required to handle your data securely and only for the specific purpose for which it is shared.

• Payment processors — to facilitate PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods. They receive only the information needed to complete the transaction.
• Identity verification providers — to confirm your age and identity as part of the account verification process. These providers operate under strict data processing agreements.
• Fraud prevention and security services — to detect suspicious activity, duplicate accounts and potential abuse of the platform.
• Technology and hosting providers — companies that provide the servers, databases and software infrastructure that power the platform. They act purely as data processors under our instructions.
• Game software providers — third-party casino and live casino game developers may receive a session token and minimal technical data necessary to run their games within the platform. They do not receive your full identity or payment details.

05 Payment Data & Financial Information

All financial transactions on the w345 platform are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the relevant payment details — such as your JazzCash mobile number, Easypaisa wallet ID or bank account details — are passed to the payment processor to complete the transaction.

w345 does not store full payment credentials on its own servers. We retain a record of transaction amounts, dates, methods and status for account management and fraud prevention purposes. This record is stored securely and is accessible only to authorised personnel.

• Payment data is encrypted in transit using industry-standard TLS encryption.
• We never ask for your full card number, PIN or mobile wallet password over email, chat or phone.
• All payment methods you use must be registered in your own name — third-party payment methods are not accepted.
• Transaction records are retained for the period described in Section 8 (Data Retention) below.

06 Cookies & Tracking Technologies

w345 uses cookies and similar technologies to keep the platform running smoothly. A cookie is a small text file stored on your device when you visit a website. We use three categories of cookies:

• Essential cookies — required for the platform to function. These manage your login session, keep you authenticated and protect against cross-site request forgery. You cannot opt out of these without losing access to the platform.
• Functional cookies — remember your preferences such as language settings and game display options so you do not have to set them again each visit.
• Analytics cookies — help us understand aggregate usage patterns, such as which pages are most visited and how players navigate the site. This data is anonymised and used only to improve the platform. No individually identifiable data is shared with analytics providers.

We do not use advertising cookies or third-party retargeting pixels. You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform.

07 How We Keep Your Data Secure

We take security seriously and apply a range of technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. These include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive account and identity data.
• Strict access controls — only authorised w345 team members can access personal data, and only to the extent needed for their role.
• Regular security reviews and monitoring of the platform for unusual activity.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.

No system is completely immune to security risks. If you become aware of any suspicious activity on your account — such as an unrecognised login or a transaction you did not make — contact our support team immediately so we can investigate and take action.

08 How Long We Keep Your Data

We retain personal information only for as long as it is necessary for the purposes described in this policy, or as required by applicable legal obligations. In practical terms this means:

• Active account data — retained for the full duration that your account is open and active on the platform.
• Transaction records — financial transaction history is retained for a minimum of five years to meet standard financial record-keeping requirements.
• Identity verification records — retained for as long as your account is open, plus a reasonable period after closure to handle any post-closure disputes.
• Support communications — chat and email records are retained for up to two years unless they relate to an ongoing dispute, in which case they are kept until the matter is fully resolved.
• Closed accounts — following account closure, anonymised usage data may be retained for analytics purposes, but personally identifiable information will be deleted or anonymised within a reasonable timeframe.

When data is no longer needed, it is deleted securely or anonymised so that it can no longer be linked back to you.

09 Your Rights Over Your Data

As a registered w345 player, you have the following rights in relation to your personal information. To exercise any of these rights, contact our support team using the details in the FAQ section below.

• Access — you can request a copy of the personal data we hold about you.
• Correction — if any information we hold is inaccurate or out of date, you can ask us to correct it.
• Deletion — you can request that we delete your personal data. Note that some data must be retained for legal or fraud prevention reasons and cannot be deleted on request.
• Restriction — you can ask us to restrict how we use your data while a correction or complaint is being processed.
• Objection — you can object to our use of your data for analytics or platform improvement purposes.
• Portability — you can request your data in a portable, machine-readable format.

We will aim to respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing the request to ensure we are responding to the correct person.

10 Minors & Under-18 Players

w345 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. During registration, users are required to confirm they are 18 or older, and age verification may be requested at any point.

If we become aware that personal data has been collected from a minor, that account will be closed immediately, the data deleted, and any deposits returned. If you believe a minor has created an account on the platform, please contact our support team immediately so we can investigate and act.

We encourage parents and guardians to use device-level parental controls and to discuss responsible internet use with young people in their household. Visit our Responsible Gaming page for guidance on protecting younger family members.

11 Changes to This Privacy Policy

w345 may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable requirements. When we make material changes, we will notify registered players through the platform or by email. The "Last updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this policy periodically. Continued use of the w345 platform after any update is posted constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure.